Confidentiality & Impartiality

The ISOP Solutions Inc (ISOP) Senior Leadership ensures that ISOP is operated in a manner to safeguard objectivity and impartiality in delivering certification services in a confidential and non-discriminatory manner.

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ISOP policies and procedures shall be non-discriminatory and administered in a nondiscriminatory manner. Subject to limitations in this document, ISOP shall make its services available to all applicants whose application for certification meets ISOP’s publicly available criteria for certification offered by ISOP. Certification shall not be conditional upon membership of any association or group. Certification services may be restricted without discrimination where there is an unacceptable risk to ISOP. Such risks include but are not limited to evidence of fraudulent behavior, concealment of information, or providing false information in an application or in an certification process.

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All ISOP personnel, contractors, and volunteers involved in the delivery of certification services:

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a. Shall act objectively and be free from any undue commercial, financial or other pressures that could compromise impartiality, and

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b. Shall adhere to strict confidentiality (confidential information means all technical and business information of ISOP and its clients that is of a confidential, trade secret and/or proprietary nature.)

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c. Are under a continual obligation to disclose potential conflicts of interest.

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Certification decisions shall be made by persons other than those who conducted the certification.

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ISOP monitors conformance to this Confidentiality and Impartiality Policy through administration of its management system, including its process for managing risks.