It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements. ISO/IEC 20000-1:2018 can be used by:
ISO/IEC 20000-1:2018 specifies requirements for "establishing, implementing, maintaining and continually improving a service management system (SMS).
An SMS supports the management of the service life-cycle, including the planning, design, transition, delivery and improvement of services, which meet agreed requirements and deliver value for customers, users and the organization delivering the services.".
The new 2018 version (ISO/IEC 20000-1:2018) comprises ten Clausal areas (sections), following the high-level structure from Annex SL of the Consolidated ISO/IEC Directives, Part 1:
There are many thousands of certification bodies around the world; accredited and non-accredited. Many non-accredited certification bodies are considered private (no oversight) and these companies are often referred to as certification mills.
Accredited certification bodies are accredited to ISO/IEC 17021-1:2015, are routinely audited to ensure they comply with that International Standard. A short list of accredited certification bodies are:
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